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SOP stands for ‘Standard Operating Procedure’ and is a detailed, step-by-step guide that outlines how to perform a specific task or process within your business. SOPs are critical for scaling a product business as they ensure consistency, efficiency and quality across all operations, from product development to customer service.

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SOP

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By now, you should have a good understanding of your business SOPs at present, but you must ensure that you continue to keep this up-to-date as your business grows and scales, adapting processes for optimisation and adding new ones as they are needed. By documenting all of your operating processes in detail like this, your team will be able to follow standardised workflows, meet quality expectations, reduce errors and onboard new employees more effectively, improving overall performance across the whole organisation.

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